A quick check of the KnowledgeBase often solves the problem in just a few minutes. Unlimited, 24-hour access to Palisade’s online technical support KnowledgeBase-the same source used by Palisade technical support staff. Unlimited number of incidents for 12 months. These services may be obtained from our Training and Consulting department. Technical support is not designed for building spreadsheet models from scratch, extensive model de-bugging, or software training. Technical support is available for software installation, resolving software errors, assisting with software operation, and limited model de-bugging. Whether through self-support using our Knowledgebase, via e-mail, or on the phone, Palisade is here to help with installation, operational problems, or error messages.įree technical support via hotline or email. Technical support is also included with Palisade maintenance. Major version upgrades may also include updates to host application compatibility. Major version upgrades are released when new significant new features and/or interface changes are made to the software. Updates may also include bug fixes or minor product enhancements. Software updates are often released to keep current with changes in Windows, or in Excel or other host applications. Palisade maintenance plans are designed to cover you when new software versions are released, or if you require help operating the software or resolving errors.

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